Shipping Policy
Shipping Policy
1. Delivery Areas
Orders placed on nalamy.com are delivered in mainland France. Any future expansion of delivery areas will be indicated directly on our website.
2. Preparation and Shipping
Microscopes and accessories marked as "In stock" on our website are prepared and shipped within an indicative period of 3 business days from payment validation.
Business days are Monday to Friday, excluding public holidays in France.
3. Delivery Times
Delivery time depends on the destination and the shipping method available for the order. It is added to the preparation time indicated above.
The estimated delivery time is communicated to the customer during the order process. This can exceptionally be affected by events beyond Nalamy's control.
4. Shipping Costs
Delivery is free for any order equal to or greater than €60.
When shipping costs apply, their amount is clearly indicated in the cart before order validation and payment.
5. Order Tracking
When tracking is available, a tracking link or number is communicated to the customer by email after their order has been shipped.
The customer can thus track the shipment of their Nalamy microscope until its delivery.
6. Incorrect or Incomplete Address
The customer is responsible for the accuracy of the delivery information provided when placing their order.
In case of an incorrect, incomplete, or non-existent address resulting in the return of the package, any potential costs associated with a new shipment may be charged to the customer.
We therefore recommend that you carefully check your delivery address before validating your order.
7. Delivery Delay
In case of an abnormal delay compared to the estimated delivery time, the customer is invited to first consult their order tracking information.
If necessary, they can then contact Nalamy via our Contact page, indicating their order number.
We will then carry out the necessary checks regarding the shipment of the package.
8. Lost Package
If, after the necessary checks, the package is declared lost, Nalamy will, depending on the situation, proceed with a new shipment of the ordered product or a refund of the corresponding amount, in accordance with applicable legal provisions.
9. Damaged Package
We recommend that the customer checks the apparent condition of the package upon receipt.
In case of visible damage, the customer is invited to contact Nalamy as soon as possible and, when possible, to include photographs of the package and the product concerned.
An appropriate solution can then be offered within the framework of applicable legal guarantees.
10. Responsibility
In accordance with article L. 221-15 of the French Consumer Code, Nalamy is fully liable to the customer for the proper performance of the obligations resulting from the distance contract, whether these obligations are performed by Nalamy or by a service provider, notably responsible for the delivery of the order, without prejudice to its right of recourse against the latter.
In accordance with article L. 216-4 of the French Consumer Code, the transfer of risks occurs when the customer, or a third party designated by them other than the carrier proposed by the seller, takes physical possession of the product.